How to Create a Customer-Centric Culture
https://anchor.fm/stephanie-rising/episodes/800-Miles-of-Nonprofit-Vision-with-Karrie-Kressler-e11gtis One unfortunate side effect of being a busy, successful company is that it’s easy to become so focused on the tasks at hand that we lose sight of our customer. If you want to be sustainably successful, you must create a customer-focused culture within your company. Let’s look at some ways to accomplish this. Creating a culture isn’t an “inverted pyramid” scenario. If you want to change or redirect the culture in your company, that comes from the top. Your employees need to know that you are as focused on the customer as you expect them to be. If…